Petronect Support service
Supplier
The vendor’s assistance – by phone and website - follow the schedule below:
| United States | 1 866 791-9432 |
|---|---|
| Other Countries | +1 713 808-2599 |
Working hours
Purchase and contracting feature
Available support: from Monday to Friday, from 8 a.m. to 6 p.m*.
Payments feature
Available support: from Monday to Friday, from 8a.m. to 6 p.m**.
Petrobras Group
The assistance for Petrobras Group users, follow the office hours below:
Available support: from Monday to Friday, from 9 a.m to 6 p.m*.
*Brasilia Time.
** Only Petrobras Brazil and Petrobras Group companies information. Click here to see the authorized companies list.
Privacy Channel
In compliance with the LGPD, Petronect provides the Privacy Channel tool here.
Open RequestWeb Support
If you are already a Petronect Portal user, we recommend opening the web support on the
"Contact us" section of the internal area after performing the login.
If your Timezone is much different from Brasilia Timezone (GMT -3), we suggest you to
inform in your ticket a specific time to contact you.
Denunciation Channel
A tool designed to meet Petronect's commitment to the values of ethics and compliance is
available on our Portal for internal and external audiences.
Through the DENUNCIATION CHANNEL it is possible to REPORT IRREGULARITIES about FRAUD,
CORRUPTION, HARASSMENT, DISCRIMINATION and SAFETY. Petronect will treat all
communications received confidentially and impartially.